What is your SLA (Service Level Agreement)?

The SLA (Service Level Agreement) is the availability rate of the AB Tasty platform, its performances, as well as the time intervals required to correct any incidents that may occur on the platform.

In order to guarantee the highest level of availability of our tool, AB Tasty works with providers specializing in data hosting.

The service adopts a high-quality technical infrastructure based on redundant and resilient servers, in order to guarantee the best possible operating conditions. 

AB Tasty offers two levels of SLA depending on your type of contract:

	Simple SLA	Premium SLA
Tool availability	99%	99,9%
Average Tag loading time	Under 200 ms	Under 200 ms
Correction interval	8 hours to 7 days (depending on the type of incident)	6 hours to 5 days (depending on the type of incident)

For more on this, please refer to the AB Tasty SLA document provided to you when signing your contract.