The Session recording functionality enables you to save your visitors’ actions on your website in video format. This helps you understand their behavior on your website and identify users’ sticking points and browsing issues based on real-life situations.

This functionality is subject to licensing and depends on your traffic volume. To benefit from it, please contact your sales manager.

Accessing the videos

To accessing the videos, start by creating a recording on a given URL, then start the recording.

To do this,

Log in to AB Tasty at: https://app.abtasty.com/login.
Go to the dashboard and click Insights > Session recording.
Once the recording has been created and started, click View recordings: the list of recorded sessions is displayed.

A new line is created for each new session recording.

The following information is available for every session:

Whether or not the video is bookmarked
Visitor’s country and city
Date of visit
Duration of the recording in minutes and seconds
Activity level (high, average, low)
Operating system, device and browser used by the visitor
Manual, programmatic, behavioral and transactional tags used to categorize the video
Video play button

Viewing a video

To view a video, apply the following steps:

Go to the list of recorded sessions.
Decide on the session you want to view.
Click :
The video opens in a window and starts automatically.
Click More details to view the information related to the video.
Click Back to close the information pane.
Click outside of the reader to close it and return to the list of recorded sessions.

The video playback interface includes the following elements:

The location, date, start time and duration of the video
Behavioral or transactional tags, and manual tags if applicable.
The URL of the visited page: click to open the web page
The playback progress bar: when rage click, error click or transaction type behaviors are identified, a different color is used to represent them. For more on this, refer to Filtering by tag.
The start/pause buttons
The watch again button when the video ends
The button for reducing playback speed: click several times to reduce playback speed
The button for increasing playback speed: click several times to increase playback speed
The playback speed used (x1, x1.5, x2, x2.5, x3, x3.5, x4)
More details: enables you to open an information pane for the video, which includes the URL of the recorded page, the visitor’s device/browser/operating system and the behavioral and transactional tags applied to the video. For more on this, refer to Applying tags to your videos.
Add a tag: enables you to manually add a tag to the video being watched. For more on this, refer to Applying tags to your videos.

Viewing a specific action

The Session recording functionality automatically detects actions carried out by a visitor such as rage click, rage quit, error click as well as purchases made, i.e. transactions.

In this case, these actions are shown by the video player in two ways:

tags (or keywords),
Spots of color in the playback progress bar.

When viewing a video, you can highlight one of these actions by selecting the related tag. In this case, the color linked to the action is highlighted in the video progress bar. You can play the video and determine the point in the recording at which the action that interests you occurred.

To do this, apply the following steps:

Go to the list of recorded sessions.
Decide on the session you want to view.
Click to start the video.
Click the tag in the top left-hand section of the reader that matches the action you want to track:
The color intensifies in the progress bar to help you spot when the action took place.