🛠️ [Troubleshooting] Scroll tracking data in report

Once your scroll goals have been defined in the Engagement goal on scroll widget, the matching indicators are created automatically and are available in the Goal configuration section. You may now select the ones you want to use as primary and secondary goals.

The latter will then be visible in the reports section of the campaign for which the Engagement goal on scroll widget was implemented. 

For more information, refer to Engagement goal on scroll widget.

When you view your campaign report, you may find that the data is inconsistent. 

The issue may be related to the fact that you have implemented several Engagement goal on scroll widgets within the same campaign. To define several scroll levels, you need to set them up within the same widget by clicking .

In order to solve the issue, you need to:

1. Identify the number of widgets implemented within the campaign
2. Then delete the extra widgets and keep just one.

Identifying the number of widgets implemented within the campaign

The Tracking panel, which is available in the toolbar, displays one line per scroll level. 

However, it doesn't enable you to determine whether the displayed goals are configured within a single widget or over several different widgets.

To identify the number of widgets currently implemented, click a scroll level via the Tracking panel: the widget in which the scroll level was configured opens. This enables you to see if all implemented scroll levels are on the same widget.

For instance, if you have set 5 scroll levels (25%, 50%, 90% and 100%), they all appear in the tracking panel. If you click 25%, the related widget opens. Check to see if the other scroll levels are displayed in the same widget. If not, this means that the other scroll levels were configured in one or more other widgets. Click the second scroll level in the Tracking panel and repeat the process.

Deleting the extra widget(s)

Once you have identified the number of widgets on your campaign, you need to delete the “extra” one(s).

To delete an Engagement goal on scroll widget via the editor, apply the following steps:

1. Go to the Tracking panel in the toolbar.
   
   
2. Slide the mouse over the scroll level you want to delete.
3. Click .

It may take several minutes or up to several hours before the results are restored.

 If the issue persists, please contact your dedicated CSM.