If used in a segment, the Geolocation criterion enables you to restrict the visibility of a campaign to visitors based on their geographical location.
If used in a trigger, it enables you to trigger your campaign when the value is met (is) or when the value is not met (is not).
The location of a visitor is determined by an IP geolocation database provided by an external service.
The configuration of the Geolocation criterion is the same for segments and triggers.
First, select if you want to include (is) or exclude (is not) a specific location.
Then, select the country you want to include or exclude (according to your previous selection) in the second drop-down list. You can also refine criteria by selecting a specific region and city.
If you want to include a specific country, all the other countries will automatically be excluded from the targeting.
To include a country except for a specific zone, you need to exclude this zone from the targeting. For example, if you want to target your visitors located in the US except for those located in New York City, select is not >United States of America > New York (region) > New York (city). This way, all countries will be included in the targeting, including people located outside of New York city.
On the contrary, if you want to exclude a specific country, the other countries will be included in the targeting of your campaign.
If you want to include France and exclude Belgium, you don’t need to configure the inclusion and the exclusion in the targeting of your campaign.
💡 Use case
For example, if you want to display a popup on your website to inform users located in Florida that there is a physical store in Miami, you need to display the personalization campaign to users located in this specific area.
To do so, select is > United States of America > Florida in the segment of your campaign.
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