📹 Frequently Asked Questions

• Where can I find the widgets?
• Why can't I see all the widgets that are listed in the documentation?
• How can I add a widget?
• How can I edit a widget?
• How can I delete a widget?
• How can I duplicate a widget?
• How can I rename a widget?
• How can I know if I already added a widget in a campaign?
• What are the common restrictions among widgets?
• How can I remove the default styles and/or default content on the widget?
• Should I use the latest version of a widget?

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Where can I find the widgets?

There are actually two ways.

The first one, the most used one is to open the widget gallery by clicking on "Widgets" in the right sidebar:

The second one is from the contextual menu (once you've clicked on an element in the editor):

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Why can't I see all the widgets that are listed in the documentation?

Some of our widgets:

• NPS
• Social Proof
• Image Matchmaker

are optional.

You can contact your Key Account Manager or go here: https://www.abtasty.com/book-a-demo/ to have a demo and know more about them.

All the other widgets should be displayed in your widget gallery.

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How can I add a widget?

Once you've reached the visual editor, you may need to add a widget. In order to do so, you have to:

• Open the visual editor on the desired website
• Click "Widgets" in the toolbar on the right-hand side
• Browse to a specific section or search by widget name or keywords
• Click on "Add" on the widget's card
• The widget form is displayed
• Defaults are in place but you can override them all
• You must go through/view all tabs in order to be able to save a widget

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How can I edit a widget?

Once you've added, customized and saved a widget in a campaign, if you want to edit it, you have to:

• Click on "History" in the toolbar on the right-hand side
• Click on the widget name
• The widget form is displayed
• You can override the previous configuration
• Click on "Save"
• The widget form hides

In order to know how to precisely configure each widget, please go this section.

For the tracking widgets, you will be able to edit them not by opening the "History" panel but by opening the "Action Tracking" Panel.

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How can I delete a widget?

If you've added a widget but would like to delete it, you have to:

• Click on "History" in the toolbar on the right-hand side
• Click on the three vertical dots icon on the widget line
• The contextual menu is displayed
• Click on "Delete"
• A confirmation step is prompted
• Click on "Delete"

For the tracking widgets, you will be able to delete them not by opening the "History" panel but by opening the "Action Tracking" Panel.

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How can I duplicate a widget?

Let's imagine you would like to have a copy of the widget you just finished to configure, you have to:

• Click on "History" in the toolbar on the right-hand side
• Click on the three vertical dots icon on the widget line
• The contextual menu is displayed
• Click on "Duplicate"
• The duplicated widget is now available in the history panel and has the exact same name than the original with "(duplicate)" at the end of the name.

For the tracking widgets, you will be able to duplicate them not by opening the "History" panel but by opening the "Action Tracking" Panel.

Even if possible, we do not recommend to duplicate Tracking Widgets. To avoid creating conflicts within your campaign’s reporting data, we recommend adding a single widget in which all your scroll goals will be defined.

If you duplicate a tracking widget containing several goals, all its goals are going to be duplicated. Report will become harder to read.

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How can I rename a widget?

Most of the time, once you've duplicated a widget, you may need to rename it in order to differentiate it, you have to:

• Click on "History" in the toolbar on the right-hand side
• Click on the three vertical dots icon on the widget line
• The contextual menu is displayed
• Click on "Edit name"
• Change the name
• Press "enter" on your keyboard to save

For the tracking widgets, you will not be able to rename them from "Action Tracking" Panel. You will have to open them and rename each event/goal. Make sure the selector, percentage or value is according the name in order to have a consistent report.

 

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How can I know if I already added a widget in this variation?

The first thing to do is to have a quick look in the history panel in the right sidebar. If you only see one widget, it means there is only one. If none, there is none.

In case you don't pay attention and add a widget in a variation/scenario that already contains one widget of the same type, an alert is displayed. 

Once closed, it won’t be displayed again for this variation/scenario. This doesn’t forbid you to add more than one widget of the same type. It is just in case you forgot.

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What are the common restrictions among widgets?

• Inputs: Texts (such as titles or URLs) are limited to 255 characters in length.

• "Link URL" inputs: By default, these inputs are filled in with the domain of the URL you gave at "Main Information" step in the campaign creation flow.

• Textareas: Long texts (such as descriptions) are limited to 10,000 characters in length.

• Image uploads: Image formats supported: jpg, png and gif. Max image weight: 2MB.

• Color pickers: Colors can be defined in hexadecimal on 3, 4, 6 or 8 characters (excluding the "#" character).

• Pipette box "User colors": You can save up to 14 colors in this section. They are saved in local storage and are not shared with other users, even from your own account.

• Multilingual management: Currently, widget don't support multilingual contents. If you want to adapt your widgets to more than one language, you will have create (or duplicate) as many campaigns as necessary.

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How can I remove the default styles and/or default content on the widget?

We decided to display default styling in order to not give an idea of the visual capabilities of the widgets and to show default texts and values to not let you with a "blank" feeling.

For content:

1. Go to "Content" tab
2. Select the existing values
3. Erase them
4. Type/select your owns
5. Save changes

For style:

1. Go to the "Style" tab
2. Uncollapse each group
3. Override the default values with your own
4. Save changes

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Should I use the latest version of a widget?

Yes.

Duplicating old campaigns including previous versions of widgets (and therefore not using the latest one) is possible but not recommended.

In order to use the latest version, always add a widget from the widget gallery and configure it from scratch. The latest versions contain the most recent bug fixes, browser changes support, technical stacks support and the coolest features.