Reporting - Real time activities

In the new reports, data isn't displayed in real time and can take 60 minutes to several hours to appear. This is due to the fact that the new data collection mode (or Universal Collect) records visitor hits once their session has expired (i.e. after 30 minutes of inactivity). It then takes some time for the received data to be processed before it is displayed in the reports. 

The real time activities screen enables you to instantly display hits on a campaign. This provides a global view of the actions carried out by users who visit your website. This service is only available on demand for a specific campaign and helps you perform the QA of your campaign.

We recommend that you enable the QA mode on your campaign before clicking Launch Realtime Data in your campaign report. This way, you can make sure information is forwarded correctly before launching your campaign and starting data collection.

Displaying the real time activities screen

To display the real time activities screen, apply the following steps:

1. Go to the dashboard and click  :
   The new reports page opens.
2. Click Launch Realtime Data in the upper right-hand section of the screen:
   The request can take up to 30 seconds to be approved. the button then changes to See current activity.
3. Click See current activity:
   
   
   A window displaying current hits appears.
   
   
   

Once you have completed the QA process (for more information, refer to QA a test before rollout and Using the QA mode), you can launch your campaign and start collecting data in your reporting.

The real time activities feature is only effective for 60 minutes. After this time, if your QA is not completed yet, you need to relaunch the service. Hits are displayed in the window for 10 minutes, after which they disappear.

 

Types of hits

The following types of hits can be displayed on the real time activities screen:

Type of hit	Explanation
Event	Hits related to actions set up previously, during the goal configuration step (Action tracking, for instance)
Pageview	Hits related to all pages viewed by users
Transaction	Hits related to transaction actions carried out by users
Item	Hits related to each product purchase (one hit per product in a transaction)
NPS	Hits related to actions carried out on the NPS widget
Segment	Hits related to segments previously configured in your source code.

Each type of hit is easily identified thanks to a visual label. When it is detected, the primary goal is highlighted on the page. Tracking down your primary goal should be your main point of interest when analyzing a campaign.

The screen of real time activities only displays up to 500 simultaneous hits on the campaign.

Displayed information

The screen of real time activities features a summary of the campaign information:

• the campaign ID;
• the campaign status (live or paused);
• the number of hits received since the date of the first displayed hit;
• a data refresh button;

The collection of the newest data is automated. When new hits have been received, the refresh button is available in the interface.

The table displaying hits includes the following information:

Information	Explanation
Hit	The type of hit received. You can get additional information about the value of the hit by hovering over its label (e.g. transaction revenue, event label, segment key)
Date and time	The date (dd/mm/yyyy format) and time the hit was received on
Variation ID	The ID of the variation the action was carried out on
URL	The URL of the page the action was carried out on
Device	The type of device the user carried out the action on (PC, mobile or tablet)
Visitor ID	The ID of the visitor who carried out the action

Hits are displayed in chronological order, which means the most recent hit is found at the top of the screen.

Once the variation has recorded 500 hits, the oldest hits must be deleted in order for more to be displayed. The system automatically deletes the oldest hits (particularly those carried out by visitors over 10 minutes ago). This means that when the number of hits received within a 10-minute period exceeds 500, this screen only displays a sample of the actual activity.

Related articles

New reporting - Test campaigns

New reporting - Configuring goals

New reporting - Glossary