🛠️ [Troubleshooting] My modifications are not displayed

Verify the targeting conditions

 

If you have made one or more modifications to an element of your page in the visual editor, and they don’t appear when performing the QA of your campaign, the first step is to verify that you are assigned to the variation including the change(s) you’ve made.

 

To verify that you are assigned to the campaign and to the variation, use one of the 2 methods explained in this article

  • The QA Assistant
  • The web browser’s tool



If you are not assigned to the variation

 

If you are not affected by the variation (rejected), you won’t be able to see any modifications made to this variation as you don’t meet the targeting conditions of the campaign.

 

 

If you are assigned to the variation

 

If you are assigned to the variation (not the original version) but still can’t see the modifications, it means that the issue comes from the modifications that have been made via the editor. This may be because there are too many modifications in the variation or you used the Edit HTML option.

 

If so, remove unnecessary modifications from the Active changes panel and keep only the relevant ones. If the problem persists, some modifications may have been made on a selector that no longer exists on the page. You can check the selector used by clicking the modification, then Change selector

 

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If you find that modifications have been made to a selector that no longer exists on the page, update the selector so that it matches an existing element of the page.

 

Good to know 💡

Update the AB Tasty tag after each modification you make on a live campaign. This allows the changes to be taken into account in the production phase.

 

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